Assigned work (supplier portal)
Open Vendor Portal → Work Orders in Thermal →
What it's for
Assigned work in the supplier portal is the list of jobs you have given a subcontractor. They accept or decline from here, and once accepted they work the job through the same states your own technicians do.
Your subcontractors reach it from the portal, at /vendor-portal/work-orders.
Tabs
The screen has no tabs. It is one list; opening a job shows its detail.
Panels and controls
Columns: Job, Site, Scheduled, and Status.
- Status shows where each assignment stands: awaiting a response, accepted, in progress, or done.
- Opening a job goes to its detail, where accepting, declining, and the on-site actions live.
- No assigned work yet is the empty state.
An assignment that sits unanswered is visible to your office on the vendor portal admin screen, which tracks acceptance rates and how long acknowledgements are taking. A subcontractor who never responds shows up as a number rather than as a vague impression.
What it accepts
The list takes no input. Accepting, declining, and working a job happen on the job itself.
How to configure it
- Vendor portal settings decide whether the work-orders section appears.
- Assignments come from work orders in the office app, where a subcontractor is put on the job.
- Acceptance expectations are tracked under the vendor portal's acceptance SLAs.
Who can see it
This screen is part of the supplier portal. Vendors and subcontractors reach it with a portal login, and each one sees only the work assigned to them.
It is not part of the office app. Your staff assign work on the work order record.