Manage your account
Open Portal → Agreements in Thermal →
The customer portal is where you view your account with your contractor — service history, quotes, invoices, agreements, sites, and shared documents — and take a few actions directly: pay an invoice, approve or decline a quote, sign an agreement. Your contractor invites you in; you sign in with a magic link emailed to you, not a password.
View your service history
Service history lists completed work at every one of your service sites, grouped by site and then by the specific piece of equipment it was performed on. Each entry shows the date, a summary of the work, the technician, and a status. If you have more than one site, use the site chips at the top to narrow the list to one site, or view them all together.
Approve or decline a quote
Quotes lists quotes your contractor has sent you. Drafts never appear here — only quotes that have actually been sent. Open a quote to see its line items, total, valid-until date, and install window.
If the quote is still open, you can Approve and sign it or Decline it. Some quotes offer a choice of options (Good/Better/Best) — choose one to approve that option; the others are dropped. Signing is optional unless your contractor requires a signature on quotes. When they do not, the page says "Signing is optional. Leave the signature blank to approve without signing." When they do, you sign on that same button. Approving is final on your side: your contractor is notified and follows up to schedule the work. If you change your mind after declining, contact your contractor for a new quote.
Valid until is the last day you can approve. The quote stays open through the end of that day in your contractor's time zone. After that, the decision card shows Quote expired and both Approve and sign and Decline are gone. The note reads "This quote expired on" that date, and tells you to contact your contractor for an updated quote.
Pay an invoice
Invoices lists invoices issued to your account, with the balance due and status for each. An invoice with an open balance shows a Pay button that takes you to a secure payment page for that invoice. Invoices still in draft or prebill review are not shown — you'll see them once your contractor sends them. On a project progress invoice, Download pay application downloads that pay application when you can open Documents. A void invoice does not offer it, and neither does an ordinary service invoice. Use the site chips to filter to one site's invoices if you have more than one.
Read your agreements
Agreements lists service agreements, rentals, and leases your contractor has shared. Each row shows the agreement number, a Type (Service agreement, Rental, or Lease), what it covers, when it starts, and its status. Drafts are never shown.
Open a Service agreement to read the term and price (starts, ends, visit frequency, whether it renews automatically, and the price per year), the covered equipment, and upcoming visits with their due dates. If you can approve agreements, an active plan, one due for renewal, or one waiting on a signature also shows Sign service agreement. Signing one that is waiting on a signature makes it active. After you sign, the page says Agreement signed. If you cannot approve, the page says Signature unavailable.
Open a Rental or Lease to see the equipment, rate, and start date. One awaiting your signature shows a signing form; once you sign, the page shows the signed record and you can print or save a PDF copy for yourself.
Find a document
Documents lists paperwork your contractor has shared with you — things like certificates of insurance, W-9s, contracts, and project closeout / commissioning reports — with issued and expiry dates. A certificate expiring soon or already expired is flagged so you don't miss a renewal. Select Download on any row to get a copy. A closeout report is a point-in-time record of a finished project; a later version does not replace an earlier one you already downloaded.
View your service sites
Sites lists every service site on your account, each with its address, equipment count, and count of open work orders. Select a site to jump into its filtered service history. If you only have one site, this page is mostly a shortcut into that site's history.
What you can't do here
The portal is a read-and-respond view of your account, not a way to change it. You can't edit your account details, add or remove service sites or equipment, change technician assignments, or see your contractor's internal pricing, margins, or scheduling. A contact who can act on the account can ask for a visit from Request service. That sends a request. It does not book the visit. To add a site or update your account information, contact your contractor directly. A contact who can only view spending does not see Request service.
Access is session based, scoped to the single customer account you were invited into and signed in as. Everything you see — history, quotes, invoices, agreements, documents, sites — is limited to that account; there's no way to browse another customer's records from here.
Acceptance runs
When your contractor publishes a UAT Acceptance run for you, it appears under Acceptance. Open a run to mark each scenario pass or fail, attach photo evidence, leave a comment, and record an attributed GO or NO-GO decision. Suggested results from automated checks are visible but never count as your confirmation — you still decide.