Keep working when you lose signal

Offline behavior depends on which surface you use. The browser field pages and installed web app share the web queue. The separate native technician app has its own saved data and pending changes. A save on one surface does not become a pending item on the other.

Before a weak-signal visit

1. Sign in on the device you will use while you still have a connection.
2. Open the job and read the information you need before losing signal.
3. Check each save confirmation. A failed save or a missing confirmation does not prove your change reached the office.
4. When you reconnect, review pending changes and confirm the job is up to date.

Browser field pages and installed web app

Keep the current job page open. Supported submissions on a page that is already loaded can be saved to this browser's queue while offline: job status, time clock entries, parts and labor, readings, supported signatures, photos and inspection entries. Look for the queued confirmation after submitting. If the photo queue is full, reconnect and let pending photos sync before adding more.

Opening another job, navigating to a new page or reloading still needs a connection. The installed web app does not keep a full offline copy of your jobs or schedule. If a new page cannot load, it can show the offline help screen instead of the job.

Reading the web sync status

The web sync status reports:

• Online — connected, with no changes waiting.
• Offline — no connection; check whether your submission was saved to the queue.
• Syncing — queued changes are being sent.
• Sync issue — a change needs attention.

After reconnecting, open the web Sync Center (/tech/sync) to review Queued and Failed items. The web queue attempts to send queued changes when the connection returns. A rejected change stays failed until you review it:

1. Read the error and resolve the cause.
2. Choose Retry to send it again, or Discard if it no longer applies.

On a shared device, changes that cannot be verified as yours are held as Quarantined and are not sent automatically. Return to the account that saved the work before reviewing it.

Reading web Help offline

The web app can save the public technician guides after an online visit. If that saved collection is available, offline Help can open the full guides; otherwise it falls back to the bundled quick guides. Open Help online before heading into a weak-signal area. The saved public guides do not include an offline copy of your customer records, job pages or schedule. Asking the Assistant a question needs a connection.

Guides update when the app does. The saved copy refreshes when a new version of the web app installs. Open the app with a connection to get the latest guides.

Native technician app

The native app can show previously synced work on Today after a network failure, using the copy saved for this sign-in on this phone. That copy does not include current appointment windows, so reconnect to confirm the schedule. Without a saved copy, there may be no work to show offline.

Supported native actions, such as status changes, time clock entries and parts additions, can save pending changes on the phone. Other actions need a connection. Check the confirmation on the action you used; the web queue's photo limits and web Help cache do not describe the native app.

Open Profile → More → Sync to inspect native pending changes:

• Queued or Syncing — saved on the phone and waiting or being sent.
• Failed — read the reason, then Retry or Discard.
• Conflict — use Resolve when offered, or Discard if appropriate.

Retrying can put a change back in the queue. Return to the job or screen where you made it and check its save status after reconnecting; do not assume every kind of change is sent just by opening Sync. Changes waiting for another sign-in stay separate from your queue.

Review pending work before signing out. Clearing browser or app storage can remove local copies. Confirm successful sync before relying on the office having the change.