Thermal
ReferenceCustomer portal

Request service

What it's for

Send a service request to the company whose booking link you opened. The office will contact you to arrange service. Sending a request does not reserve an appointment.

Tabs

This page has one request form and no tabs.

Panels and controls

Enter your name, an email address or phone number, and what you need help with. You can also provide the service address. When the company has arrival windows with room, Arrival window is required: pick a day in the next 14 days, then an open window. The form says "Pick a time that suits you. The office confirms the booking." Each open window is marked Open. Sending the request does not reserve that time. Select Request service to send the form. The confirmation says "Your request has been sent. The office will contact you to arrange service."

What it accepts

Your name and a description of the problem are required, along with at least one contact method. When the company is offering arrival windows, a window is required too. If you send the form without one, it says "Pick an arrival window from the next 14 days." If the window fills before the request is saved, it says "That window just filled. Pick another time." A company with no arrival windows does not ask for one. The form accepts a name up to 120 characters, an email address up to 254 characters, a phone number up to 40 characters, a service address up to 500 characters, and a description up to 4,000 characters.

An inactive link cannot accept requests. If the page asks you to wait or reload, follow that message before trying again.

How to configure it

The company's owner manages the link in Settings → Booking link. Turning it off stops requests through that link. Replacing the link makes the previous URL inactive; share the new URL afterward.

The page uses the company's name and configured logo.

Who can see it

Anyone with an active company booking link can open this form without signing in. The form sends a request to that company and does not display customer records or matching results.

On this page